Support Programs

Faster. Better. More Reliability.

serverroomAt SANS Technology, we strive to deliver the best storage technology and experience possible, but even with that drive, sometimes things just stop working. We understand that in the end, it’s your job to make sure your systems are running as promised, and it’s our job to stand with you to ensure you deliver on that promise.

SANS Technology backs our enterprise storage systems with world class support. We offer a flexible range of Hardware and Software support options to meet your needs.

  • Live 24×7 Support
  • 4-hour onsite response available
  • Localized Forward Stocking Parts program
  • Real-time system diagnostics

At SANS Technology, we know your total experience is our reputation.

Technical Support

  • 24/7 Help Desk
  • Level 1/2/3 Engineers
  • Trained & Certified Dedicated Team

On-Site Support:

  • Repair/replace parts or full systems
  • Installations and upgrades
  • Up to 4-hour onsite response available

Parts Management & Logistics:

  • Parts requisition
  • Reverse logistics available
  • Depot Repair stocking program

 

SANS Technology offers exciting programs for our valued customers:

  1. During the course of product ownership SANS Technology will upgrade chassis hardware and firmware to the latest version for a nominal cost. Read more about how Hardware Upgrade and Maintenance Program here:
    Download PDF

  2. Regardless of age of the drive, SANS Technology will replace any flash-based device. (Some provisions may apply) Read more about our Perpetual SSD Program here:
    Download PDF